Contact Us

Got a question about one of our reviews, spotted something that needs updating, or want to share your experience with a casino we've covered? The team at Online Casinos Australia is happy to hear from you. Use the details below to get in touch — we aim to respond to every genuine enquiry within 48 hours.

Email Us

The best way to reach us is by email. Whether it's a factual question, feedback on our rankings, or a concern about a casino listed on this site, send your message to: [email protected]

Please include as much detail as you can — a specific casino name, page or section helps us respond accurately and quickly.

What We Can Help With

We cover a broad range of topics across this site, and our team is best placed to assist with questions in these areas:

• Review accuracy — if you believe information on a casino review or comparison page is out of date or incorrect, let us know with the relevant details and we'll investigate.
• Bonus terms and conditions — if a promotional offer listed on our site no longer matches what a casino is displaying, we want to know so we can update it promptly.
• Site content and editorial queries — questions about how we rank casinos, our editorial standards or the methodology behind our ratings.
• Player experiences — if you've had a notable experience — positive or negative — with one of the casinos we've reviewed, your feedback helps keep our coverage honest and current.
• Responsible gambling concerns — if you or someone you know needs support, please visit our responsible gambling page for guidance and links to Australian support services.

What We Are Not

A few things worth being clear about before you write in:

• We are an independent comparison and review site. We are not affiliated with any casino's customer support team and cannot access your account, process withdrawals or resolve disputes directly with a casino on your behalf.
• For account-specific issues — login problems, missing funds, verification delays — you will need to contact the casino's own support team directly.
• We do not accept unsolicited marketing, link-exchange proposals or guest-post pitches sent to our general contact address.

How Our Editorial Team Works

Online Casinos Australia is an independent comparison site focused on the Australian online casino market. Our reviews are based on desk research and verified information — we assess licences, bonus terms, game libraries, payment options and player protections. Commission arrangements with casino operators do not influence our rankings or editorial assessments; you can read more about our approach on the about us page.

If you have a correction or new information that would improve a review, we take those submissions seriously. Factual updates backed by a source or screenshot are the most useful thing you can send.

Response Times

We read every message, though we may not be able to reply individually to every piece of feedback received.

Before You Write In

You may find the answer to your question already on the site. A few pages worth checking first:

• Our about us page explains who we are, how we review casinos and what our editorial standards are.
• Our responsible gambling page has information on spending limits, self-exclusion and Australian support services including Gambling Help Online.
• Our terms and conditions cover how this site operates, our relationship with listed operators and the limits of our liability.

A Note on Player Safety

All casinos listed on Online Casinos Australia operate as offshore sites available to Australian players. If you are concerned about your gambling habits or those of someone close to you, please reach out to a professional support service rather than waiting to hear back from us. Gambling Help Online is available around the clock at gamblinghelponline.org.au, and the National Gambling Helpline can be reached on 1800 858 858.